Terms of service

Elixir Labworks – Terms of Service

Welcome to Elixir Labworks. These Terms of Service (“Terms”) outline how we operate and how you agree to use our website and services. Please read them carefully before making a purchase or browsing our site.

By accessing or purchasing from elixirlabworks.co.uk (the “Site”), you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Us

Elixir Labworks is a UK-based hair and skincare brand providing premium self-care products designed to enhance your daily beauty rituals.
For any questions or concerns, you can contact us at:
📧 elixirlabworks@gmail.com
💬 Instagram / TikTok: @elixirlabworks

2. Product Information

We take great care to ensure all product descriptions, images, and details are accurate and up to date.
However, minor variations in packaging, colour, or texture may occur due to product updates or natural ingredient changes.

All products are intended for external use only. Please follow directions on the label carefully and discontinue use if irritation occurs.
If you have sensitive skin or known allergies, we recommend performing a patch test before full use.

3. Orders & Payments

All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse or cancel an order if:

  • The item is out of stock

  • Payment cannot be processed

  • Fraudulent or suspicious activity is detected

Payment must be made in full at checkout. We accept all major debit/credit cards and other payment methods displayed at checkout.

4. Shipping & Delivery

Please refer to our Shipping Policy for detailed information on processing times, delivery methods, and associated costs.

We’re not responsible for delays caused by postal services, courier issues, or incorrect address details entered at checkout.

5. Returns & Refunds

Due to hygiene and safety regulations, we cannot accept returns of opened or used products.
For more details, please read our Returns & Refunds Policy.

6. Intellectual Property

All content on this website — including text, graphics, logos, product names, and images — is the property of Elixir Labworks and protected under copyright and trademark laws.
You may not copy, reproduce, distribute, or use any material from this site without written permission from Elixir Labworks.

7. Personal Information & Privacy

Your privacy matters to us. Any personal information you provide during checkout or on our site will be handled in accordance with our Privacy Policy.
We do not sell or share your data with third parties except where necessary to process your order.

8. Limitation of Liability

Elixir Labworks is not liable for any indirect, incidental, or consequential damages that may result from the use or misuse of our products.
All products should be used as directed. It is the customer’s responsibility to review ingredients and ensure suitability for their skin or hair type.

9. Changes to These Terms

We may update or modify these Terms from time to time to reflect business changes or legal requirements.
Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website means you accept any changes.

10. Contact Us

If you have any questions about these Terms, your order, or our policies, please contact us:
📧 elixirlabworks@gmail.com
💬 Instagram / TikTok: @elixirlabworks

Last updated: October 2025