Refund policy

Elixir Labworks – Returns & Refunds Policy

At Elixir Labworks, every product is crafted with care, precision, and a touch of luxury — we want you to love your purchase as much as we loved creating it. If something isn’t quite right, we’re here to help.

Returns

Due to the hygienic nature of our hair and skincare products, we’re unable to accept returns or exchanges on opened or used items. This policy ensures the health, safety, and integrity of our products for all customers.

We will, however, gladly accept returns on unopened, unused products in their original packaging within 14 days of delivery.

To be eligible for a return:

  • The product must be unopened, unused, and in its original condition

  • Returned within 14 days of receiving your order

  • Accompanied by your order number or proof of purchase

Damaged or Defective Items

If your order arrives damaged, leaking, or appears defective, please contact us within 7 days of delivery. We’ll make it right with a replacement or refund, depending on the situation.
We may ask for photos of the issue to help us assess and process your request quickly.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact us via:
📧 elixirlabworks@gmail.com
or send us a message on Instagram / TikTok at @elixirlabworks

Please include the following details in your message:

  • Your full name and order number

  • The product name(s) in question

  • A short description of the issue or reason for return

  • Any photos or videos if applicable

Please wait for confirmation before sending anything back — this ensures your request is properly logged and processed.

Refunds

Once your return has been received and inspected, we’ll notify you via email or DM regarding the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless your item was received damaged, faulty, or incorrect.

Exchanges

We only replace products if they’re damaged, defective, or incorrect. If you need an exchange for the same item, please reach out via email or DM and we’ll guide you through the process.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

  • Opened or used items

  • Items not in their original packaging

  • Gift cards, promotional, or sale items

Need Help?

Our customer care team is always happy to assist with any order or product concerns.
📧 elixirlabworks@gmail.com
💬 Instagram / TikTok: @elixirlabworks

We aim to respond to all messages within 1–2 working days.

With love & care,
The Elixir Labworks Team ✨